Contact the support of the site where the money was transferred. We cannot help in resolving such issues. The merchants are responsible for the payments, not us.
Detailed information about the fees for our service can be found on the page [link]. Individual fees and limits for the merchant can be viewed in their settings. If you have any additional questions, please write to our support service [link].
In the event of such a situation, a refund may be impossible. If a manual refund is still possible, a 25% commission will be charged on the refunded amount and the remaining base currency when returning tokens. For instructions, please contact our ...